Straightforward answers for families hiring help.

Yes. Haven Hands Pte. Ltd. is a Singapore employment agency licensed by the Ministry of Manpower. Our Employment Agency Licence number is 25C3257 and our UEN is 202512807K. The office is at 61 Bukit Batok Crescent #08-08 Heng Loong Building Singapore 658078. You can verify a licensed agency with MOM before you proceed. WhatsApp or call +65 8073 1917, Monday to Saturday, 9:00 AM to 6:00 PM, or email sarah@havenhands.sg.

We place migrant domestic workers for elderly care, dementia care, infant and childcare, general household duties, cooking, pet care, large households, and English- or Mandarin-speaking homes. Candidates come from Indonesia, the Philippines and Myanmar, including fresh helpers, experienced helpers and those with prior Singapore work. Transfer helpers already in Singapore are available when the job still fits. Matching starts with your household, not a generic list. Licence 25C3257.

Yes. Our responsibility does not end when the helper is deployed. Adjusting to a new household takes time for both employer and worker. Where needed, Haven Hands provides post-placement support, counselling and employer-helper mediation so small issues do not become failed placements. You can reach Sarah on WhatsApp +65 8073 1917 during office hours, Monday to Saturday. We believe an agency should remain accessible throughout the employment journey, not only at the point of sale.

We take time to understand household requirements, caregiving needs, language, rest days and expectations before recommending candidates. You then interview shortlisted helpers and decide. We believe in responsible matching rather than simply making a sale, which is why we will say when a job scope is too heavy for one person. After you choose, we handle Work Permit paperwork, medicals and arrival arrangements. Licensed MOM employment agency 25C3257 serving every family in Singapore and Indonesia — not only Singaporean households.

Haven Hands specialises in Indonesian domestic helpers and also matches experienced candidates from the Philippines and Myanmar. Transfer helpers who are already working in Singapore can be considered when their experience fits your home. Nationality is only one part of the match: job scope, language, rest days and caregiving matter as much. We will not over-promise a profile we cannot source. MOM Employment Agency Licence 25C3257. WhatsApp +65 8073 1917 to discuss who is realistic for your household.

Yes. We handle documented transfers of migrant domestic workers already in Singapore, including interviews, transfer paperwork and onboarding into your home. A transfer can be quicker when documents are in order, but faster is not automatically the right fit. We still check job scope, language, rest days and caregiving before recommending anyone. Post-placement support remains available. Licensed agency 25C3257. WhatsApp +65 8073 1917 for a realistic timeline rather than a promised date we cannot keep.

Haven Hands is open Monday to Saturday, 9:00 AM to 6:00 PM, Singapore time. WhatsApp or call +65 8073 1917, or email sarah@havenhands.sg. The office is at 61 Bukit Batok Crescent #08-08 Heng Loong Building Singapore 658078. Enquiries sent through the website form are read during these hours. We are a licensed employment agency (MOM 25C3257) and we reply personally about your household rather than with an automated message.

Timing depends on whether you need a new overseas helper or a transfer helper already in Singapore. Transfers can be quicker when medicals and documents are in order. New placements include matching, interviews, Work Permit processing, medical examinations and the Settling-In Programme. We give a realistic timeline after we understand your household and we do not promise dates we cannot keep. Licensed MOM agency 25C3257. WhatsApp +65 8073 1917 to talk through the steps for your case.

Employers typically need identity documents, household details and Ministry of Manpower employment-agency paperwork for a Work Permit. Medical examinations and the Settling-In Programme are arranged where required. Haven Hands provides a checklist and walks you through each step so nothing is left to guesswork. Requirements can vary with your situation, which is why we confirm the list after the first conversation. Licensed agency 25C3257. Office hours Monday to Saturday. WhatsApp +65 8073 1917.

Both. Fresh helpers can succeed with clear training from our overseas partners and a job scope that is not overloaded. Experienced and ex-Singapore helpers can be a better fit for demanding care work such as dementia or infant care. Experience must still match the actual job: cooking, pets, language and rest days. Haven Hands recommends the profile that matches your home, not the easiest sale. MOM licence 25C3257. WhatsApp +65 8073 1917 to compare options.

Yes. After we understand your household we shortlist helpers and coordinate interviews so you can assess experience, language and temperament yourself before any paperwork proceeds. Bio-data is only a starting point. Interviews should cover routines, night duties, pets and how you will communicate after arrival. Haven Hands stays involved to prepare both sides honestly. Licensed Singapore employment agency 25C3257. WhatsApp +65 8073 1917 to arrange a shortlist and interview times that suit you.

Adjusting to a new home takes time for the helper and for the family. Where necessary Haven Hands provides counselling and employer-helper mediation so misunderstandings can be worked through rather than ignored. Our work does not end at deployment. Contact Sarah on WhatsApp +65 8073 1917 during office hours, Monday to Saturday, 9:00 AM to 6:00 PM. Licensed MOM employment agency 25C3257. Early, honest conversation is better than waiting until the placement has already broken down.